Archive for the ‘247 Chat News’ Category

Hire Live Chat Agents for your Website

Posted on: October 9th, 2017 by n3tB1z

Hire Live Chat Agents for your Website

Live Chat Customer ServiceHire Live Chat Agents for your Website: Are you looking to increase leads or sales on your website?

Would you believe having live chat on your website increases customers leads (for service businesses), sales and average basket value (for e-commerce sites).

If you want to know more about the benefits of live chat for your website, see here.

Otherwise in this blog we talk about your options to hire live chat agents for your website.


Hire Live Chat Agents for your Website Option 1

hire live chat agents for your website option 1 Chat botRobots.


You heard me right.

Many large companies are now using robots – known as ‘chat-bots’ on their website to provide customer service.

While this is an extremely automated process, so is very cost-effective after the initial set-up, it doesn’t work terribly well for your customer.

This is because the artificial intelligence – or ‘learning’ robots are not quite there yet when it comes to interacting in a human conversation and truly understanding all the nuances of what your customers might want or need.

This includes any colloquial language they use, or relationship-building jokes, or comments they may make.

Talking to chat-bots – a test

A case in point: we recently were on the live chat of a large multinational business selling transport vehicles.

We didn’t know if the live chat was manned by a robot or a human.

We acted like normal.

When the live chat agent took us through an automated sequence, we made polite general chat, as you would with a human.

However as soon as we deviated off their path, or asked a fairly normal question, it immediately became obvious that we were talking to a computer not a person.

This is because the technology was just not sophisticated enough to help us with what we personally needed. Or to have a normal conversation.



Let’s just say it put us off using that particular company for what we needed.

So we give chat-bots the thumbs down for now.

We certainly don’t rule them out for the future, however haven’t found them to understand customers enough to recommend you outsource your website live chat to them today.

Hire Live Chat Agents for your Website Option 2

Online Chat for business your ultimate guideActually hire PEOPLE, people!

Oh what a revolutionary idea.

To use REAL people to chat to your customers online.

You’re probably thinking about how much that might cost you, and how much training you’re going to need to give them, and, when all is said and done you may be thinking that I ‘may as well do it myself’.

However – think again.

Live chat staff are an incredibly cost effective way to serve your customers online.

It’s like having a receptionist in the front of your business, except that receptionist is online.

And much better than a search bar.

Nobody expects the receptionist to know how to unblock a toilet; or sell a home; but they do expect them to be able tell them a bit more about the business and point them in the right direction if they need more information – like booking an appointment with an expert.

In our experience, just having that human interaction available to help, is what most people want.

Hire Live Chat Agents – Training takes up less time than you think

So in our experience, you just DON’T KNOW exactly what your customers are going to ask online, and most of our Australian businesses we deal with are pretty surprised by how simple online customer questions are to answer.

Our Live Chat Agents are experienced in website chat and online customer service.

You couldn’t get better if you trained someone yourself.

The reality is, you really just need to tell us the basics about your business and type of customers you service.

We do the rest for you, including having systematic processes and procedures in place to keep up to date with the ever changing information on your business.

And the beauty about hiring live chat agents 24-7 is? They’re there 24-7 for your customers.


Hire Live Chat Agents – Cheaper than you think

Which brings me to the next point – live chat agents are cheaper and more effective than you could ever imagine.

You are not paying for them to sit there and do nothing.

And you’re not paying for overtime when they’re answering chats at 1am in the morning, because that’s when your customers want answers.

You ONLY pay for them if they’re chatting with a customer any time of day or night.

So when, for example, our company charges $80 / chat hour per month, that means you can have one hour of back to back chats / month for only $80. It doesn’t matter if that means 2 x 1.3 minute chats per day or 1 x 2.6 minute chat per day at 2am in the morning, for example – you still pay the same.

Depending on how long each chat is, you can generate a LOT of hot leads and sales for that! As our clients do.

That’s also because chat is proven as the most efficient and effective way to deal with customers online.

It’s faster and cheaper for them than a phone call or email; and faster and cheaper to deal with for you as a business.

No more ringing phones.

No more emails.

Immediate response – and happy customers.

If you want to know more about how to Hire OUR live chat agents, let’s talk! 

Testimonials from our clients who use our Live Chat Agents


I saw an immediate increase in conversions and average basket value when I got live chat on my ecommerce store. Amazing service - can't recommend the 24-7 chat team enough! Continue Reading

Felicia Rusher Founder, I Still Call Australia Home (Australian gifts and gift hampers) September 16, 2017

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Live Web Chat for Success | Insider Tips for Small Business

Posted on: September 14th, 2017 by n3tB1z

Live Web Chat for Success: Insider Tips on How to Manage your Own Live Chat for Small Business

Live Web Chat for Success  – our insider tips: Have you wondered if live chat could enhance your business? Make it better?

We manage live chats for all types of businesses big and small including service-based and product-based businesses.

Every day we see how live chat helps them increase sales and reduce back-office costs.

You might not want to take our word for it though (we’re a bit biased after all!) – independent research shows that 24-7 live chat on your website increases website conversions or leads by 3.5 times; improves customer experience; reduces phone calls by 59% and increases basket value for E-commerce sites by an average of 15%.

But if you’re a small business and are going to man your own live chat, beware!

There are a few tricks of the trade we’ve learned along the way, and in this blog we’re going to share our insider tips so you can manage live chat like a boss.

(You’re welcome).

So get ready for our 5 steps to Live Chat success.

Don’t forget number 3 – it’s one of the biggest mistakes people make!

Step 1 – Live web chats for success: Accept the chat promptly

Online chat for business your ultimate guide 2Make sure your live chat is manned at all times, because as you know yourself, customers do not like to be kept waiting.

And in the world today, the difference between an irritated customer and one who rates an excellent experience with your business can be a matter of seconds.

In fact, the whole point of live chat for the customer is that they get immediate answers to their questions, so making them wait more than 20 seconds is way too long.

So make sure your staff are prepared and ready and there are no gaps where your chat is not manned.

This also includes after-hours when your customers also expect you to be available online.

Step 2  – Live web chat for success: Greet your visitor

Whether your live chat is triggered by an event such as adding a product to a shopping cart; or initiated by a customer who is asking for help; you need to greet your website guest the same as you would if you were in a store or at reception in your business.

A standard greeting should be friendly and polite.

Examples include:-

“Hello. Is there anything I can help you with today?” or

“Hi, Thanks for visiting [name of business], how may I help you today?”

Step 3 – Live web chat for success: Get their basic details and build rapport

live chat for success build rapportMonty Python had a famous sketch  called “nobody expects the Spanish Inquisition” , and when it comes to live web chat, you need to collect their details without asking their birthdate and bank account number.

Some people want to jump right into their question, and get your answer immediately; however the worst thing you can do is get through a long chat and NOT know their name.

So the next step is to ask something like

“May I start by asking your name?”

If the potential customer seems in a hurry, you want to help them as efficiently as possible; however it is also good to develop rapport; just as you would if you were a sales assistant in the store.  Building rapport in chat is just like in real life – finding out more about what they’re looking for and finding common ground.

Depending on the customer you’ll need to judge each chat accordingly and find the balance.

Step 4 – Live web chat for success: Can you help?

When chatting to your potential customer, the main thing to remember is to focus on what they are asking and answer their questions as best you can.

Remember to keep all your responses friendly, positive, empathetic and above all honest.

Never feel pressure to make an answer up if you don’t know what the real answer is.

Sometimes you may be asked a question you just don’t know the answer to, or have the information readily available.

Customer’s don’t always expect you to have all the answers to all their questions immediately – especially if it is out of hours.

There are 2 strategies for this. Either:

Let the customer know you don’t have the immediate answer and that you are checking with your manager or systems and will be back with them as soon as they can; OR

If you are unable to immediately help, take their details and let them know the time-frame you will get back to them; and ask them how they would prefer to be contacted – email; sms or phone call.

Step 5 – Live web chat for success: Closing the chat

Now you have answered the customers questions, or confirmed how you will get back to them, it’s time to end the chat.

While every chat will be slightly different, you want to make sure you leave the chat on a good note.

Make a point of thanking the customer for visiting, and confirm you’ve satisfied their needs.

It is also good practice to ask them if they need any more help with anything.

This reassures them and gives them the opportunity to raise any unresolved issues.

If you have the opportunity and your software allows it, ask the customer to rate your chat and use this as an opportunity to ask them to share your business on facebook or other social media if they had a positive experience.

Do you have any more questions?

Here at 24-7 chat we’re experts at handling live web chats for service or product businesses, big and small.

So if you have any more questions for us, please open the chat in the bottom right of your screen and ask away!

Testimonials for 24-7 Live Chat Support


I saw an immediate increase in conversions and average basket value when I got live chat on my ecommerce store. Amazing service - can't recommend the 24-7 chat team enough! Continue Reading

Felicia Rusher Founder, I Still Call Australia Home (Australian gifts and gift hampers) September 16, 2017

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Live Web Chat Australia – do you have the Resource to provide it 24-7?

Posted on: September 10th, 2017 by n3tB1z

Live web chat Australia – Do you have the Resource in your Business to provide it 24-7?

Online chat for business your ultimate guide 2Live Web Chat Australia for business has been adapted by major companies such as Harvey Norman, Surf Stitch, ANZ, Ikea, and Telstra.

If you’ve never heard of live chat – see our article here on Online Chat for business – your Ultimate Guide that describes what it is; how it benefits your business and options for implementing it.

Companies who have implemented live web chat in Australia, are all acutely aware that in this day and age, customers want a quick solution for their particular problem right now; and don’t want to waste time navigating your website to find it.

And they want it anytime of the day or night.

If your website is not helping them, it is likely they will switch at the click of a mouse to a competitor who will.

So if you are going to embark on the journey of 24-7 live web chat Australia (which we recommend you do in order not to get left behind the 8-ball); we suggest first you need to assess if you have the capacity in your business to provide it; or if it’s a service you should outsource.

If you are going to provide Live Web Chat Australia in-house, this is what you will need

Live web chat AustraliaNow you realise the massive power of Live Chat to give your business sales a super-boost, this is what you’ll need:

  • Software to install on your website – there are many free or low-cost versions depending on the traffic volume coming to your website
  • Staff available 24-7 to man the chat. You will need to consider these elements:
    • 1. Benchmarks show 1 staff member can manage no more than 5 chats simultaneously
    • 2. Average chat time for a service business is 5 minutes; for a ecommerce site is 8 minutes
    • 3. Peak hours of chat will depend on your business type and whether you service global customers or just those in Australia
    • 4. Staff will need to be available out of hours and Australian laws dictate that you will need to remunerate them accordingly, even if they do not actually answer a chat; they are effectively ‘on-call’
    • 5. Statistics show that NOT having live web chat Australia available at all times (i.e. only in working hours) will actually harm your brand and your customer’s experience.
    • 6. Additionally, you will need to consider your availability on social sites such as Facebook, Instagram and Twitter. Companies like Facebook especially, are focusing on live chat and many customers use this as a forum to get in touch with you out-of-hours if they cannot do this on your website.
  • Processes and systems to escalate and manage queries that can’t immediately be answered.

If you are not yet of the size and scale to do this in-house; or alternatively wish to outsource this service to see how it works for you, we suggest contacting our 24-7 chat agents through the live chat software below (anytime of the day or night no matter where in the world you are reading this from!).

Plans start from less than you think.

It could be the best thing you’ve done for your business to boost sales and service this year.

Testimonials for Outsourced 24-7 Live Web Chat Australia Customer Service and Sales Support


I saw an immediate increase in conversions and average basket value when I got live chat on my ecommerce store. Amazing service - can't recommend the 24-7 chat team enough! Continue Reading

Felicia Rusher Founder, I Still Call Australia Home (Australian gifts and gift hampers) September 16, 2017

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Online Live Chat for Business – Your Ultimate Guide

Posted on: September 5th, 2017 by n3tB1z

Online Live Chat for Business – Your Ultimate Guide

Online Chat your ultimate guideOnline live chat for Business Support: Your Ultimate Guide – Ever wondered what on earth Online-chat or live-chat is for business? And who would want it anyway?

Especially if it’s just another monthly expense to add to your ever-growing list.

I mean, personally, you might find it ANNOYING and if you wanted help, you’d call some-one or find the information yourself.

Well, think again.

Research has proven online chat is one of the fastest growing trends online and improves customer service; increases leads for service based businesses; increases conversions + average basket value for e-commerce sites; and reduces business expenses.

In fact, if you don’t have online chat on your website, you’re not only lagging behind best practice and latest trends, but you’re leaving money on the table.

In this blog, we look at the ultimate guide to online chat for business and options on how to get live chat on your site. You can decide what works best for you!

One thing we can say is, you’ll never look back.

In this article we cover:

Online live chat – what is it?
What are the benefits of online live chat?

  1. Increased Conversions or leads
  2. Improved Customer Experience
  3. Reduced Phone Bills and Increased Productivity
  4. Increased basket value for E-commerce sites

What are my options for implementing Online chat (& how good are they?)
Online Chat Service Providers
Further information

Online chat – what is it?

Online chat for business your ultimate guide 2Online chat is defined as…

“… any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created…”
Wikipedia definition

In essence, it is a little pop-up box on a website to offer online customer service through live ‘web-chat’ that is like a text conversation between you and your customer.

The chat my be triggered by a number of reasons, for example:

(1) Triggered by the customer clicking on a ‘chat with us now’ link or chat box;

(2) Triggered by predefined events of your customers whereby they are pro-actively asked if they need help – for example:

a. How long a customer has been active on a webpage
b. How long a customer has been inactive on a webpage
c. If a customer has performed certain actions like going to a specific page (e.g. FAQ or ‘about us’); or clicking on a particular product / service.

Types of Online Chat

There are 2 main types of online live chat:


(1) Those manned by ‘Robots’ – often called ‘chat-bots’

This is where a computer robot is answering the chats.

Computer’s use Artificial Intelligence to understand how to best answer your customers questions.

(2) Those manned by real people

This is where real people man the chats.

These people can either be your staff, or outsourced staff. Either way, they are trained in customer service, sales and technical support for your business.


What are the benefits of online live chat for business?

There’s a number of obvious benefits of having live chat on your website; and many more that you may not have even realised yet. Here’s our top 4 benefits of online chat:

1. Benefits of Online Chat Agents: Increased Conversions or Leads

Research conducted by shows the conversion rate was 3.5 times higher for customers who use live chat versus those who do not.


Online Chat for Business Online Conversion rate for live chat

I don’t know about you – but I’d like to more than triple my conversion rate every day of the week.

In addition, survey by e-statistics showed 31% of online shoppers from both the US and UK say they would be more likely to purchase after a live chat.

There is no doubt that having someone there to answer your customer’s question the instant they think of it, 24 hours a day, 7 days a week is fantastic service and means they are much more likely to buy.

For example, here at 24-7 live chat we regularly receive feedback from customers highlighting how useful the chat was, and how they would have left the site and gone elsewhere without it.

Comments like:

  • “Thanks so much for your help. I would have left the site if it wasn’t for the live chat”. Chris, wanting specific booking time and information for Carpet Cleaning Services;
  • “I can’t believe how helpful you’ve been. I probably would have given up trying to buy a gift to China if it hadn’t have been for your assistance”, Sally – a client wanting to buy a gift to be sent overseas on an e-commerce gift store;
  • “Thanks for your help – you’ve saved me so much time in trying to find what I was looking for”, Malcolm, looking for help and returns policy on a medical product on an ecommerce store.

2. Benefits of Online Live Chat Agents: Improved Customer Experience

Online chat goes beyond traditional ‘Customer Service’.

This is because the online chat is an extension of your brand, and a site that has someone available to answer any customer question at any time of day, is always going to win over a business who ignores their customers online or out of traditional working hours.

Online Chat for business people who see it as best feature of websiteA Forrester Research article entitled “Making pro-active chat work” notes that

 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer”

Forrester Research


However you should be aware that not being available online at all times has the exact opposite effect of great customer service and can seriously annoy your customers.

For example, if a customer is on your site at 11pm at night, and clicks on your chat only to find no-one is available to answer their query they are not only likely to leave your site, but they’re likely never to come back and report a bad experience.


3. Benefits of Online Live Chat Agents: Reduced Phone Bills and Increased Staff Productivity

Reduction in Phone Calls to your businessEvery business owner resents watching their hard earned dollar being spent on ever-increasing phone bills; as well as watching staff waste time on customer calls that are never going to result in sales.

However many don’t realise by simply adding live chat to their site, phone calls to the business can decrease significantly.

A Forrester Research study estimates a 59% deflection rate as a result from Live Chat.

This means phone calls to the business reduced by 59%  because customer queries were instead answered by online chat.

Combine that statistic with the research done by that has discovered that an average chat agent can cover the work done by 15 agents focused on email, and gets resolved in 42 seconds; you know you’re onto a winner.

Most businesses who come on board with our 24-7 online chat service notice a reduction in both phone calls and cost within the first month.  Many report the reduction in cost more than pays for a manned chat and all the additional sales is a bonus on top of that. “It is just a no-brainer to get chat on your site …” Ethan reports, “… I only wish I’d done it sooner”.

One customer even saw a 90% reduction in calls to her ecommerce business when our live chat service was implemented. Amazing!

4. Benefits of Online Live Chat Agents: Increased Average Basket Value for E-commerce Sites

online conversion up 15% using online chat for businessResearch by produced a case study on Sam’s Furniture’s use of live chat.

Its main findings were that the basket value for customers who used the live chat function was 15% higher than those who did not.

As an added bonus, if you have an e-commerce store; you know how hard you work to get customers to your website. And therefore how disappointing it is when they abandon their cart – often for unknown reasons.

Can you believe research shows the availability of live chat assistance has been found to decrease sales cart abandonment by up to 30%? Happy Days!


What are my options for implementing Online Chat on my website?

There are 3 options for getting the basics of live chat on your website.








Each of the 3 options has been scored against 5 categories and given an overall score.
The 5 categories are defined as:
1. Ease of Use: How easy is the software and service to get up and running for the business / business owner?
2. Cost: What’s the relative cost of the service?
3. Level of customer service given: How good is the online live chat option at answering basic customer questions – like has my order been dispatched? Did my payment go through? Do you take AMEX as a form of payment? Can I book in an appointment? For example.
4. Level of Sales or Technical Support given: How good is the online live chat options at answering technical questions about the product / service; or upselling a customer / closing a sale?
5. Level of Effort Required by the site owner: This considers how much time and input is required by the business in order to get the chat up and running; as well as keep it running and maintain it with the most up-to-date information.
Overall effectiveness: The Overall Effectiveness of this software for a small-medium sized business.

Option 1. Install Software and do the Live Chats Yourself

Online chat for business your ultimate guide 2

This is a fantastic option if you’re just starting out; aren’t afraid of learning new software; and have capacity with your time or your staff’s time.
There’s plenty of online chat software out there that’s easy to install and get started with straight away… and FREE! (see options for service providers).

The other reason this is a great option is that because it’s your own business, you (or your staff) are going to be extremely well equipped to answer customer queries, and to upsell them to one of your higher margin products or services.

The only catch is you (or your staff) need to be on the other end of the chat.
Yes, you heard it, day and night.

Why? “Can’t I just do it during work hours?” I hear you ask.

24-7 chat

Customers expect you to be online 24-7

You can; however statistically, if you’re not prepared to do the chat 24 hours a day, 7 days a week, on public holidays and weekends, then you are better off having no chat at all.

Customers are proven to leave a site and report a ‘bad customer experience’ when a live chat service is offline; or it seems to be online but no-one answers their questions within 30 seconds.

So depending on how much traffic your site attracts, and when your customers are online, get ready for potential 24-7 ‘knock-knock’ on your phone or pc awaiting an immediate response.

Our assessment of Option 1 -Do it Yourself

a. Ease of Use: After the initial set-up of your software, and training in it, manning your own chat is very easy because of the ability of you and your staff to answer all your customer questions without the need for extensive training.
b. Cost: The cost of this options is extremely low because if you are just using this for one site and a small number of users; there are many free options out there.  Because you won’t be paying for someone else to man it, this keeps on-going costs very low.
c. Level of customer service given: 10/10 – Level of service is extremely good because of the existing ability of you and your staff to answer all your customer questions – likely without the need for extensive training.
d. Level of Sales or Technical Support given: 10/10 – As above, because it is your own business, you and your staff probably already know the answer.
e. Level of Effort Required by the site owner: This is very, very high because of the initial 100% responsibility for set-up and integration on your website; as well as the ongoing need to be answering chats at all times; and to maintain the software and technology integration on your site.

Overall effectiveness of Option 1 – Do it Yourself: Medium

This is a low-cost option if you’re just getting started that will give your customers an excellent experience if you’re okay with installing and running this technology.

You also need to consider while costs are low; the amount of effort required by you and your staff is extremely high; and you will have to weigh up if you are able to consistently offer a 24-7 service as your customers will expect.

Option 2. Get a ‘Chat Bot’ (robot) to take the chats for you and escalate to you when needed

Chat bot

Option 2 – Use a Chat-bot

“A chatbot (also known as a talkbot, chatterbot, Bot, chatterbox, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods”


In simple terms, a chat-bot is a computer program designed to simulate conversation with human users, especially over the Internet.

This is great in the sense there are very cheap options available on, for example. They even have their own chat-bot section.

However at the moment the ability of these to replicate a real person and achieve all the 4 benefits of live online chat outlined earlier, is limited.
Also there is an extremely high level of input required to get these bots up to speed with your business in order for them to give back meaningful information.

Our assessment of Option 2 – Chat Bots

a. Ease of Use: Chat-bots have been rated 10/10 in terms of ease of use because once they are up and running, there is extremely little input required from you except to follow-up on leads or where escalation is required.

b. Cost: There is a medium amount of cost involved with a chat-bot; as there is a fair bit of set up and then a monthly service fee on top of that.

c. Level of customer service given: 3/10 – Level of service is extremely variable with chat-bots and depends entirely on the effort you’ve put into setting it up; how ‘standard’ the questions your customer asks are; and how sophisticated the Artificial Intelligence (AI) software you are using is.

d. Level of Sales or Technical Support given: 3/10 – As above, the ability of the bot to answer simple questions is quite good; however when more than basic sales or technical support is required, the bot is likely to fall short of your (and your customer’s) expectations.

e. Level of Effort Required by the site owner: Level of effort required for a chat bot is relatively high to set up; and low to maintain.

Overall effectiveness of Option 2- Chat bots: Medium-Low

A reasonable option if you don’t want to do it yourself  however be aware you are unlikely to get the results you’re after due to the lack of Artificial Intelligence capability to handle anything more than your most basic customer queries.  Therefore you may just see an increase in emails as every ‘chat’ is escalated and needs to be answered this way.

Option 3 – Outsource your Online Chat with Third Party Agents

Online Chat for business your ultimate guideThere are not many companies out there offering manned 24-7 chats, so we’ll us our business – 24-7 chat – as an example.

At first glance this option may seem like it may take a lot of time, effort and expense to get up and running; as well as maintain.
However in reality, we find our business owners start with 2 hours of input (maximum) and then we develop scripts and train our staff from there; therefore the ongoing effort is extremely low.

Once we’re up an running, this is an excellent hands-off option.

Our assessment of Option 3 – Outsource It

a. Ease of Use: This is one of the easiest-to-use options as there is a real, thinking person (that’s not you!) on the other end of the chat, 24-7. They will escalate any queries they cannot answer to you.

In addition, you will have all the software set up on your website extremely easily, therefore you won’t  have to worry about any technology compatibility or maintenance issues.

b. Cost: There is a medium amount of cost involved with outsourcing chat, however no set-up fee and a 2 week free trial.  Once paid-chats begin, plans start from just $80 per month and go up from there depending on the number of chats in your business.

It is likely you will find that this cost is off-set with savings made in your business on reduction in phone calls; as well as increase in sales due to the benefits of online chat outlined above.

c. Level of customer service given: 10/10 – You can expect a consistently high level of customer service from an outsourced firm – as all the good ones measure this and pride themselves on their ability to hire excellent customer service staff.

d. Level of Sales or Technical Support given: 9/10 – While the outsourced team will never be able to answer extremely technical questions reserved for a professional, their ability to up-sell and answer general technical questions is very good and usually meets or exceeds customer expectations from online chat.

Any need to escalate queries happens immediately so a staff member can call back the customer straight away.

e. Level of Effort Required by the site owner: This is the lowest of all options because there’s minimal set up effort (someone else does it for you); you don’t need staff to man the chat; and the level of queries that can be handled by real people is high.

Overall effectiveness of Option 3 – Outsource it: High 

This is an excellent option if you are seriously considering live chat on your website.

There’s often a no-obligation trial period so you can see if this is going to work for you.

Then you can sit back and watch the sales come in while the phone calls decrease to your business and the bills go down.

Ah* Bliss.



Testimonials for our 24-7 Live Web Chat Support Service


I saw an immediate increase in conversions and average basket value when I got live chat on my ecommerce store. Amazing service - can't recommend the 24-7 chat team enough! Continue Reading

Felicia Rusher Founder, I Still Call Australia Home (Australian gifts and gift hampers) September 16, 2017

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Online Live Web Chat Service Providers


Further information