24 7 LIVE CHAT FOR ECOMMERCE
We provide outsourced chat services for your Ecommerce Business
If you own an e-commerce store, let’s face it – you work awfully hard to get customers through your virtual door.
Whether you do organic SEO, pay for Facebook or Google Ads, or undertake other forms of digital marketing, every click to your web page is one you want to do your best to convert into a sale.
Did you know that research shows that live web chat increases conversion by up to 3.5 times as well as average basket value by 15%?
We see it in our clients all the time – and would you believe some have had increases by up to 60%?!
Our E-commerce Chat Services
Click on each service below for more information on how outsourcing live chat can help your business move to the next level:
Our most popular live chat for e-commerce services by our trained Agents includes:-
- Provision of online chat 24-7 – i.e. any time of the day or night that your customer is online, we have a Customer Service and Sales Agent available to chat
- Answering questions to prospective clients during normal working day and after hours
- Prompting sales for ecommerce by pushing high-margin or popular products as nominated by you
- Prompting up-sells & cross-sells
- Offering help during the shopping cart / payment process
- Offering general customer support such as:-
- Update to customer details
- Order information
- Payment confirmation
- Tracking details
- Complaint Handling